Rogers Offering Compensation to Customer After Outage, Credit to Be Applied Next Bill

Rogers Communications Inc. is offering customers a credit after a massive nationwide wireless outage left millions without voice calls, texting and data service for several hours on Monday.

The company says a credit equivalent to Monday’s wireless service fee will be applied to a future bill.

Rogers says the credit will be done automatically and no action is required by customers.

The telecom giant says the root cause of the intermittent wireless service was a recent software update by its network partner Ericsson.

Rogers says it’s undertaking an in-depth review in partnership with Ericsson to prevent similar issues from happening again.

Many users expressed frustration with the outage as they work from home under ongoing COVID-19 restrictions and experts say the nearly daylong outage had deep economic repercussions.

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